Privacy policy for website users, customers, and suppliers

At LiTHIUM BALANCE and XOLTA, the energy storage unit of LiTHIUM BALANCE, we recognize that our customers and suppliers are concerned about the privacy of the information that we collect when you use our websites, our social media sites, buy or supply products and services and how we use this information.

The following explains how and why our organisation collects personal information and how you can manage the information you provide to us.


The privacy policy for our job applicants can be found on our career page.


We collect information about you when you use our websites and/or contact us whether by email, telephone, post or otherwise. Most commonly the information is collected when you complete and submit online forms (for example, “contact us” forms), subscribe for marketing materials or newsletters, and when you provide your details during the contact we have with you as a current or potential customer/supplier or as a contact person at such customer/supplier.

The information may include your name, business address, job title, telephone number and email address and information on services or products that you or your organisation has asked to be provided or will deliver to us. For customers and suppliers we will in addition process relevant billing details, e.g. VAT number, credit card information etc., together with purchase/delivery history.

If you use one of our online services to manage and optimize the use of our products we collect information such as battery data or data from metering the consumption and production of electricity, heating, cooling, water and other utilities.

We may use text files called “cookies” to collect information about your visit(s) to our websites via your IP address.

We may collect additional information throughout the period where we have a business relationship with you or the organisation that you are working for and may notify you in other ways than in this Privacy Policy about eventual processing of personal information.

As a general rule we will not process any special categories of personal data (special personal data) about you unless you have provided your explicit consent thereto or we are required to do in order to comply with applicable regulation.

By voluntarily providing us with information about yourself, your company and the use of our products, you are consenting to our use of both the data that you provide and the data that we collect when you communicate or trade with us, or when you use our websites, social media sites and online services in accordance with this policy.

Please note that the websites and all services provided through the websites are for commercial use only. You may not register non-commercially on the websites or use the services within the sites requiring registration non-commercially.


We register how you navigate around our websites by means of a cookie placed on your computer or other device used to access the internet. We use cookies on our websites and online services to provide a better user experience and streamline the functionality on our websites that require registration.

We also use Google Analytics, which is a service provided by Google, Inc. in the USA. Google Analytics uses cookies for this purpose to help us analyse how users use our websites. Google will use this information for the purpose of examining the use of our websites, compiling reports for us on website activity and providing other services relating to website activity and Internet usage.

Cookies delete themselves after a certain number of months (can vary), but are automatically updated when you visit the websites again.

If you do not wish for cookies to be placed on your computer, please configure your web browser to either erase cookies from your computer’s hard drive, block all cookies, or present a warning before a cookie is stored. If you choose to block cookies, the sites may not function as expected.


We use the information collected via our Website to provide the services you have requested, e.g. to send you marketing materials, newsletters or answering requests in “contact us” forms. We also use personal information to send marketing materials and newsletters when the information is provided to us in campaign materials, during exhibitions or if you otherwise have asked to be provided with these services.

We use information about customers or suppliers and you as the contact person in order to provide services or products which your organisation has ordered from us or is going to deliver as a supplier. We will from time to time also use such information, including for potential customers, for purposes such as offering other products or services, to send customer satisfaction surveys or to establish a new business relationship with you or your organisation.

We will share information with relevant affiliates in our group for internal administrative purposes. Such transfer is e.g. taking place when necessary for the production or delivery of ordered products and services, or when a group company is handling marketing activities on behalf of other group companies.

We will also share information with external parties when relevant for the specific services. Most commonly, it will be when an external agency is handling marketing activities or customer satisfaction surveys on our behalf, when a distributor or agent of ours handles customers in specific markets, or if delivery of products is handled by an external supplier or freight company.

For the above-mentioned purposes, the information may be transferred to countries outside the European Economic Area (“EEA”) which is not deemed to secure an adequate level of protection of your personal data. In such case we have however entered into agreements with group companies or suppliers outside the EEA which secure that the personal data is treated by those parties in a way that is consistent with and respects European laws on data protection.


We process your personal information with your consent when you have subscribed for marketing materials and newsletters, typically provided by you in online forms on our websites or in campaign materials. You may at any time withdraw consent to receive marketing materials or newsletters. This will typically be possible in an unsubscribe functionality in the footer of marketing e-mails. Otherwise you can always unsubscribe by sending an e-mail to or .

Where allowed, we may also send marketing materials / customer satisfaction surveys or contact you in order to establish or continue a business relationship with the organisation you are working for. We will only process your personal data when we deem to pursue a legitimate interest in doing this and your fundamental rights do not override such interest, e.g. if you are a contact person at our customer/supplier or potential customer/supplier and we believe the communication is relevant for the organisation you are working for.

We process personal information about you if you are a customer or supplier when it is necessary to fulfil the contract that we have entered into with you. If you are a contact person at our customer/supplier, we will typically also process personal information about you in order to fulfil such a contract. We do not ask for your consent to process personal data when it is necessary to manage such a customer/supplier relationship. We do not believe that this method of processing disadvantages you in any way.

Processing of billing information such as VAT number and purchase/delivery history is needed to comply with legal obligations relating to tax and book keeping legislation etc.

You consent to the use of cookies by continuing to use of our websites.


We have implemented appropriate organizational and technical security measures to protect your personal data. We store personal data on servers located in secured facilities, and our security measures are evaluated on an ongoing basis. Your personal data is, among other measures, protected by antivirus software and firewalls.

Only employees with a work related need will have access to your personal data and we secure that the eventual third party service providers with access to data are under strict confidentiality obligations.

Transmission of information via the internet is unfortunately not completely secure. Although we do our best to protect your data once it is received, we cannot guarantee the security of your data transmitted via the internet, e.g. through this website. Any transmission is therefore at your own risk.


We will not keep the information in our systems for any longer than is necessary for us to meet the purpose of holding that information.

You have at any time the right to request a copy of the personal data that we hold about you or to object to the processing of such data. You also have the right to correct your personal data, if necessary, or request us to restrict the processing. In addition, upon your written request, we will also delete your personal data without undue delay, unless we have a legal basis to continue the processing, e.g. if the processing is necessary to establish, exercise or defeat a legal claim or necessary to the performance of a contract with you or the company you represent.

If you have any questions about privacy or wish to exercise any of the abovementioned rights, please send an e-mail to

Alternatively, please write us at:

Hassellunden 13
2765 Smørum

If you disagree with our processing of your personal data please be informed that you can lodge a complaint with your local data protection agency.


Our websites may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies (third-party websites) or for the practices of such companies regarding the collection of personal data. When you visit third-party websites, you should read the owners’ policies on the protection of personal data and other relevant policies.


We reserve the right to change and modify this Privacy Policy at any time without prior notice. Your continued use of the websites following the posting of changes to these terms means you accept these changes. You will always have access to the most recent policy on and

This policy was updated on 10/12/2019.

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